I don’t have the basic equipment or materials needed for the job (e.g., drills, opening kits)

No problem, the professional will bring all the tools they consider necessary to perform the services they have been hired for.

Can the locksmith open my door without damaging the lock?

They will always try to open it without causing damage if the lock allows it. However, in some models or situations (broken key, high-security locks, attempted break-ins), replacing the cylinder may be necessary.

Do they work with any type of lock?

There are many types of locksmiths, and each professional can specify on their profile which locks they are experienced with. We recommend checking their information and contacting them directly if you have any doubts before booking.

How much experience does the professional have?

In the section “A few questions about me”, the professional can describe their background, specialties, and specific experience. You can also check reviews from other clients to get first-hand insight into service quality and overall satisfaction.

Does the professional hold an official qualification?

Each professional can specify whether they have an official certification or qualification in the 'A few questions about me' section. If you’re unsure, you can check directly with the professional before confirming the booking.

What happens if there isn’t enough time to complete a service?

If a service cannot be completed and it is the professional’s fault, you can file a claim and we will issue a full refund for any part of the service that was not carried out.

What is the 'minimum price'?

It is the minimum amount set by the professional in order to book them. In other words, if the service you need has a cost lower than their minimum booking amount, you will need to pay the difference to secure their service.