Can more than one pet be cared for at the same time?

Yes, although we recommend messaging the professional before booking to confirm how many pets they can accommodate.

How do I book a service that lasts several days?

If your pet care takes place over several days, include the start day and the end day in your booking message to inform the professionals. The system does not allow selecting multiple days when making a booking, so the service day must always be the start day of the care period. If for any reason you are not satisfied with the service or you believe it has not been completed properly, our Support team will be available to help you.

Where will the care take place?

If you choose an at-home visit, the professional will come to your home to take care of your pet. If you need day care or overnight care, you must agree in advance via chat with the professional whether the service will take place at your home or at theirs.

How much experience does the sitter have?

In the section 'A few questions about me', the professional describes their experience caring for pets and the types of animals they have worked with. You can also check reviews from other clients to get first-hand insight into the quality of their service and overall satisfaction level.

Can the professional administer medication?

Each professional indicates on their profile whether they can administer medication. If your pet requires medication, always mention it before booking to confirm the professional can do it safely.

What is the 'minimum charge'?

It’s the minimum amount set by the professional to be hired. This means that if the service you need costs less than their minimum booking amount, you’ll need to pay the difference in order to book the service.