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Frequently Asked Questions
It includes general house cleaning, as well as any additional tasks (e.g., cooking, cleaning the fridge, childcare...) that the professional has outlined in the section "Some questions about me".
You can check what extra tasks the professional can carry out in the "Some questions about me" section.
The client is responsible for providing the necessary cleaning supplies and products. If you don’t have them, please inform the professional in the message you can include with your booking. Typically, professionals are willing to purchase/provide the required materials.
No problem! Just explain to the professional how to access the home and the service you need so they can carry it out normally. Additionally, we recommend being available at the time of the service for any unforeseen circumstances that may arise
If the professional finishes ahead of schedule, you can talk to them to decide if you'd like to finish the service and save that time for another day or, alternatively, use the extra time to clean a specific area more thoroughly.
In the "Some questions about me" section, the professional can describe their background, specialties, and specific experience. You can also check reviews from other customers to get a first-hand sense of the service quality and satisfaction level.
To register the professional for Social Security, you will need their National ID (DNI) or Residence Permit and their date of birth. You can request these details via chat once you have hired them.
It is the minimum amount set by the professional in order to book them. In other words, if the service you need has a cost lower than their minimum booking amount, you will need to pay the difference to secure their service.
Webel in numbers
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webelNumbers.services.title_v2
Services requested
Since we launched, there have<br /> been more than 1,000,000<br /> services requested on the platform
4.82
Average rating
The average rating that the<br /> clients have left for the<br /> professionals is 4.82
+85%
Repetition
Each month, more than 85% of<br /> the services that are requested<br /> come from clients who are<br /> returning
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